Refund policy

SMOOTHR RETURNS & EXCHANGE POLICY

CAN I EXCHANGE THE PRODUCT?

Unfortunately due to the nature of product, we currently do not offer direct exchanges on products purchased at SMOOTHR SKIN/Pilates Edge.

CAN I CANCEL OR CHANGE MY ORDER?

Unfortunately, we cannot modify your order once it has been confirmed.
If you need to cancel your order, please email us at smoothrskin@gmail.com as soon as possible with your full name and order number. We will try our best to cancel the order, however, this cannot be guaranteed.
 

WHAT SHOULD I DO WHEN PRODUCTS ARRIVE WITH SOMETHING MISSING/INCORRECT/DAMAGED?

Please email us immediately at smoothrskin@gmail.com. Please include your order number and photos of your packaging or any damage. 
Please provide the following information for our confirmation of exchange:

• Order number
• Item(s) to be returned
• Reason for the return 

NOTE:

• Customers should bear the shipping cost for returning the item to SMOOTHR SKIN/Pilates Edge and be responsible for the safety of the delivery.
• Original shipping costs cannot be refunded.
• We do not accept returns or exchanges on international orders.
• SMOOTHR SKIN/Pilates Edge is not responsible for lost or stolen packages, duties and fees required by customs and cannot ship out replacement packages. 
• SMOOTHR SKIN/Pilates Edge assumes no responsibility for any mistyped delivery address when an order is placed.
• The followings are not eligible for returns/exchange
• Any items reported after 7 days from the date of receiving
• Items being opened or used
• Items having, but not limited to, the trace of scent, cigarette, perfume, stains on packaging
• Items that have been damaged intentionally including, but not limited to, damaged packaging, even if the item was defective upon arrival
• Items that have no record of purchase on our official website smoothrskin.com.  
• All goods returned without previous notice or in spite of return denial by our Customer Service team will not be accepted